RETURN & REFUND POLICY

Thank you for shopping with Beautiful Mind. Your satisfaction is important to us. Please review our return policy below.

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1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and unopened.

• The item must be in its original packaging.

• Proof of purchase (order number or receipt) is required.

For hygiene and safety reasons, opened or used personal care products are not eligible for return, unless they arrive damaged or defective.

We reserve the right to refuse returns that do not meet these conditions.

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2. Non-Returnable Items

The following items are non-returnable:

• Used or opened hygiene products

• Gift cards

• Final sale items (if marked as such)

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3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

📧 info@beautifulmind.shop

Please include:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

We will review your claim and may offer a replacement or refund at our discretion.

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4. How to Initiate a Return

Before sending any item back, you must contact us to receive return instructions.

Returns sent without prior authorization may not be accepted.

Approved returns should be sent to:

Fulfillment Center

Beautiful Mind

3135 Drane Field Rd #20

Lakeland, FL 33811

United States

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service. We are not responsible for lost or undelivered return shipments.

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5. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

• Refunds will be issued to the original payment method.

• Processing time may take 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

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6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

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7. Chargebacks

If you experience an issue with your order, please contact us first so we can resolve it promptly. Initiating a chargeback without contacting us may delay resolution.